Frequently Asked Questions

What is the difference between your Hair and Face Oils?

We label them differently to be able to specify the benefits for skin and for hair separately, so that you know what each oil does for your different needs, but they are both the same oil.

Can I use your Face Oils during the Day?

It’s recommended that it be used at night, since that’s when they are most easily absorbed. However if you have dry skin, it’s great to use as your daily moisturizer; just remember to apply before any other product to ensure better absorption.

Are these oils safe to put on my skin? Do I need to dilute them first?

All our oils are 100% safe to use directly on your hair and skin. The oils are already diluted, mixed with an organic carrier oil to make them safe for topical use.

What carrier oil do you use for your products?

Some of our products are Carrier Oils themselves, so they don't need to be diluted, such as our Maracuja and Sacha Inchi oils. Others need to be combined with a softer, more neutral oil that will carry all the natural properties and benefits of the main ingredient, while making it safe for direct use. Some of the carrier oils we use are our own Sacha Inchi, Jojoba and Coconut Oils.

What is the dilution percentage of your oils?

The rate we use as our base for diluting the oils is 2%, which is the recommended safe dilution rate for adults.

I am not satisfied with the product I bought, I would like to exchange it. What can I do?

We offer a 30 Day guarantee for all our products; you can return your item for a refund within the first 30 days of your purchase, or you can exchange it for one of our other products of the same value. Our staff is always available to guide you in finding the perfect oil for you. For more information, please see our Returns and Exchanges Policy.

I am interested in purchasing your products in bulk. Do you offer wholesale opportunities?

We offer a 20% discount for wholesale customers, with a minimum purchase amount of $200 USD. Simply use the code WHOLESALE20 at checkout for these benefits. For more information, contact us at hello@allpabotanicals.com.