Shipping and delivery
How long does shipping take?
We process orders within 1 to 2 business days. After that, delivery times are:
- US: 3 to 7 business days via USPS (UPS for larger packages)
- Canada: 7 to 14 business days, duties included at checkout
- Europe: 10 to 21 business days
- Other international: 14 to 30 business days
We don't offer expedited shipping, and you can't select a carrier at checkout.
How much does shipping cost?
Shipping is free on US orders over $75. US orders under $75 are a flat $6.99. International rates are calculated at checkout.
Do you ship internationally?
Yes, to most countries. Canadian orders include all customs and duties at checkout, so there are no extra fees on delivery. Outside Canada, customs duties and taxes are your responsibility, and customs processing can add 3 to 10 business days.
Are duties included on Canadian orders?
Yes. Canadian orders include all customs and duties at checkout, so you won't pay extra fees on delivery.
What currency are prices in?
All prices are in USD. International orders are charged in USD, and your bank converts to your local currency.
Where do orders ship from?
Everything ships from our facility in Miami, Florida (8228 NE 2nd Ave, Miami, FL 33138).
What carrier do you use?
US orders ship via USPS, or UPS for larger packages. International orders ship via USPS International or another carrier depending on the destination. You can't pick a carrier at checkout.
My package says delivered but I don't have it.
Carriers sometimes mark a package delivered early. Try this first:
- Wait 48 hours
- Check with neighbors, building management, or the mailroom
- Look around safe drop spots (porch, side door, behind plants)
- File a missing mail search at usps.com or call 1-800-ASK-USPS
Once USPS has confirmed delivery, we can't refund, replace, or reship the order.
My order shipped to the wrong address.
Orders confirmed delivered to the address entered at checkout aren't eligible for a refund, and we aren't liable for an incorrect address entered at checkout. Reshipping is at our discretion and reviewed case by case.
My package was returned to sender.
Confirm an alternate address with support and we'll reship free as a one-time courtesy on US orders. This isn't offered more than once.
What happens if my shipping address is missing an apartment or unit number?
If our system flags an address as incomplete, support reaches out before shipping. Unverified addresses are held until you confirm, and orders with missing unit numbers may be returned if they aren't corrected in time.
Are there back-in-stock email alerts?
Not at the moment. Most items restock within 1 to 2 weeks, so check the product page again soon.
Orders and modifications
How do I place an order? Can I order by phone or email?
Orders are placed online at allpabotanicals.com. We don't take orders by phone or email.
Can I change or cancel my order after placing it?
We can update an address, modify, or cancel an order within 8 hours of purchase and before fulfillment has started. After 8 hours, or once an order is in fulfillment, we can't make changes.
Bundles (Rosemary Hair Trio, Rosemary Wash Duo, Non-Toxic Shower Starter Kit, Clearer Skin Bundle, Lotions Trio) are sold as one SKU and can't be partially modified. They can only be canceled or returned in full.
Can I combine multiple orders into one shipment?
No. Once orders are placed, they ship separately.
Will my order ship together in one package?
Usually yes. Partial shipments can happen for backordered items, very large orders, or by request. There's no extra fee, and you'll get separate tracking for each shipment.
My order was canceled. Why?
A cancellation is usually a payment or address issue. Share your order number or the email used at checkout with support and we'll look into it.
Checkout isn't working.
Try these:
- Clear your browser cache
- Use a different browser
- Disable ad blockers
If checkout still fails, contact support.
I didn't get my order confirmation email.
Check your spam folder first. If it's still missing, share the email address you used to place the order and support can resend it.
Returns, refunds, and exchanges
What is your return policy?
We accept returns within 30 days of delivery if the product hasn't been significantly used.
- 30-day return window from delivery
- Return shipping is your responsibility
- Original shipping is non-refundable
- Bundles are one SKU and must be returned in full
- Ship returns to: Attn: Returns Dept, 8228 NE 2nd Ave, Miami, FL 33138
- Free option: ask USPS to "Return to Sender"
How do I exchange a product?
Within 30 days of delivery, and if the product hasn't been significantly used, we can exchange it. You pay return shipping and original shipping is non-refundable. The free option is to ask USPS to "Return to Sender." We process the exchange once we receive the returned product.
How do I get a refund?
Refunds are available within 30 days of delivery, on products that haven't been significantly used, after you return the item to Attn: Returns Dept, 8228 NE 2nd Ave, Miami, FL 33138. Original shipping isn't refunded and return shipping isn't covered. For packages confirmed delivered by the carrier, we don't refund.
Can I return a product more than 30 days after delivery?
No. The return window is 30 days from delivery, so we can't process a return after that.
My item arrived damaged.
Reply to support with a photo of the damage within 48 hours of delivery. Once we verify it, we send a free replacement with no return needed.
I got the wrong item.
Reply to support with a photo of the incorrect product, ideally alongside the packing slip, within 48 hours. Once we verify it, the team follows up with next steps.
Where's my refund after I sent the product back?
Once we receive the return, you'll get an email confirmation. Processing takes a few business days if approved. If we need more information, the team reaches out.
I'm not happy with my product. It's not working for me.
Most of our hair products take 6 to 8 weeks of consistent use (2 to 3 times per week) before customers notice a meaningful difference. If you're below that timeframe, keep using it consistently and reassess at 6 to 8 weeks. If you've given it a fair try and it still isn't working, support can arrange an exchange.
Payments and promotions
What payment methods do you accept?
All major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Do you offer a first-time discount code?
No first-time discount code. Bundles are the best value, and orders over $75 ship free. Sign up for our email newsletter for occasional promotions.
Do you have any current promotions?
We run occasional promotions through our email newsletter. Bundles save over buying separately, and orders over $75 ship free.
My promo code isn't working.
Expired codes can't be reactivated. Check our website or email newsletter for current promotions. If the code isn't expired and still won't work, share it with support.
Account and subscriptions
How do I set up or cancel a subscription?
Subscriptions are available only through the customer account portal on allpabotanicals.com, not the regular shop checkout. You can set up, update, pause, or cancel directly from your account page. Support doesn't create, change, or cancel subscriptions on your behalf.
Do you offer a subscription discount?
No. Subscriptions are a convenience service to keep your routine stocked, with no discount applied.
How do I update my email on file?
Update it through the customer account portal on allpabotanicals.com, or email support and we'll update it for you.
Wholesale, press, and contact
Do you offer wholesale?
Yes. Send wholesale inquiries to support and our team will share the details directly.
I want to buy in bulk for personal use.
Bundles are the best value for personal bulk orders. For a true wholesale inquiry (for a shop or business), reach out to support.
How do I send a press or media inquiry?
Send press and media inquiries to support and our team will route them.
How do I contact you?
We don't offer phone support. You can reach the team by email through the contact form on allpabotanicals.com or at our published support address.
Where can I read reviews?
Reviews are on each product page at allpabotanicals.com.
Can I buy your products in a store?
We sell exclusively through allpabotanicals.com and don't have retail partnerships at this time.
Safety, allergens, and who can use our products
Are your products safe to use during pregnancy or while nursing?
We don't declare any product safe for pregnancy or nursing. Please check with your doctor, midwife, or OB-GYN before using anything while pregnant, nursing, or trying to conceive.
Are your products safe for children?
Our products are topical beauty products formulated for adults. Check with a pediatrician before using on children.
Are your products safe for pets?
Our products are formulated for human use. Consult your veterinarian before using anything on a pet.
I have a medical condition or take medication. Can I use your products?
Our products are topical beauty products, not medical treatments. For anything condition- or medication-specific, consult your healthcare provider.
I'm allergic to tree nuts. Can I use your products?
We don't claim any product is "allergen-free" or "nut-free." Several products contain ingredients derived from tree nuts or seeds: almond, coconut, castor, passion fruit (maracuja), macadamia, sacha inchi, grapeseed. If you have a diagnosed allergy, review the full ingredient list on the product page, do a patch test, and consult your doctor before use.
Can anyone use your products?
Our products are formulated for all genders and adult skin types. We recommend a patch test for anyone with sensitivities.
I had a reaction (redness, itching, irritation). What should I do?
Stop using the product right away and check in with your doctor or dermatologist. If you'd like to exchange it for something else in our range, contact support.
About Allpa Botanicals
Where are your ingredients sourced and how are products made?
Our botanicals are sourced from small family farms in Ecuador's volcanic highlands. Oils are cold-pressed and hexane-free. Products are crafted through a 9-month seed-to-bottle journey: planting, harvesting, cold-pressing, and gentle infusion over 2 to 3 weeks. We work in small batches and bottle fresh when an order comes in. The 9 months refers to the full seed-to-bottle journey, not the infusion time.
Are your products natural and organic?
We use natural, plant-based ingredients, cold-pressed oils, real botanicals, and no artificial fragrances or fillers. We are not USDA Organic or certified organic.
Are your products vegan?
Our products are made with plant-based and plant-derived ingredients and don't contain animal-derived ingredients like beeswax, lanolin, or honey. We don't carry a "Certified Vegan" designation. If you have strict requirements, review the ingredient list on the product page.
Are your products cruelty-free?
Yes. We never test on animals.
Are your products hexane-free?
Yes. We use cold-pressing and gentle infusion only, with no chemical solvents.
Why don't your bottles have a plastic seal?
We skip plastic seals to reduce plastic waste. The dropper seal keeps the product fresh.